Log In | Uphold® — Sign In to Your Account

Welcome back

Enter your email and password below. If you have two-factor authentication enabled, be ready to confirm with your chosen method. For new devices, complete the device recognition steps to keep your account secure.

Security Reminder: Uphold will never ask for your password or 2FA codes via email. If you receive such a request, treat it as a phishing attempt and report it immediately.

Sign-in Help & Tips

Use a strong, unique password — consider a password manager.
Enable two-factor authentication (2FA) for added protection.
Prefer hardware security keys (U2F) where supported.
Verify device prompts when authorizing new devices or sessions.

Quick Security Checklist

Have you enabled 2FA? (SMS, Authenticator app, or security key)
Is your recovery email up to date?
Are you using a unique password for Uphold?
Do you recognize this device and location?

Lost access? If you can't sign in, use the "Forgot password" flow and follow recovery prompts. For accounts with higher verification levels, additional identity checks may be required to restore access.

Two-Factor Authentication

Two-factor authentication (2FA) reduces account takeover risk. Typical methods include:

Authenticator app (recommended): Time-based codes from Google Authenticator, Authy, etc.
SMS: One-time codes to your phone (convenient but less secure).
Security key: A hardware key that offers the strongest protection.

Account Recovery & Identity Verification

Uphold may require identity verification for account recovery or to lift limits. Typical documents include government ID, selfies, and proof of address. Keep digital copies ready in secure storage (never email them to unknown recipients). If you lose access to your email or 2FA device, the recovery process may take time — plan accordingly.

Protecting Your Login

Follow these practical habits to reduce compromise risk:

Use a reputable password manager to generate and store unique passwords.
Enable device recognition and review remembered devices periodically.
Monitor account activity and enable notifications for sign-ins and large transactions.
Keep your operating system and browser up to date to avoid known vulnerabilities.

For enterprise or high-value accounts, consider segregating operational and custody responsibilities, using dedicated machines, and applying additional identity and access controls.

Common Login Issues & Troubleshooting

Incorrect password: Use the password reset flow; avoid repeated attempts to prevent lockout.
2FA not working: Sync your authenticator app clock, or restore from your 2FA backup codes.
Unrecognized device: Confirm the sign-in attempt via email or device notifications; if you didn't initiate it, change your password and revoke sessions.
Browser problems: Clear cache, disable suspicious extensions, or try a private browsing window.

Privacy & Data

Uphold collects only the information necessary to operate the platform and comply with regulations. Review privacy settings in your account to control notifications and marketing preferences. Always prefer secure channels when sharing sensitive documents during verification.

Safe Usage Practices

Never enter your credentials on pages you reached via email links—type the site address directly.
Beware of phishing attempts: check sender addresses and avoid downloading unexpected attachments.
If using public Wi‑Fi, use a trusted VPN before logging in.
Regularly export and secure your account statements and review transaction history for anomalies.

When to Contact Support

Contact support if you suspect account compromise, cannot recover access through automated flows, or encounter suspicious transactions. Have relevant details handy but never share passwords or full recovery codes with support agents. Uphold support will request only necessary verification steps.